The Help Center [TESTING]

Hey there! How can we help?

Stickers

General Questions

How long will my stickers last?

All of our stickers printed on white and clear vinyls are guaranteed to last between 3 and 5 years. We protect your stickers with a laminate that is resistant to fading and cracking from harsh UV sunlight.

Glow-In-The-Dark and Holographic stickers are not currently able to be laminated so we can not guarantee lasting the same 3 to 5 years. 

Can you split the back of my stickers?

We do not split the backs of any of our stickers currently. 

However, we are currently working on this!

Will my new stickers be weatherproof?

All of our stickers printed on white and clear vinyls are weather proof and guaranteed to last 3 to 5 years. We protect your stickers with a laminate that is resistant to fading and cracking from the harsh UV sunlight.

Though we haven't tested them against lightning strikes or volcanic eruptions. Yet.

Are these paper stickers?

Nope. Never. We only use waterproof vinyls for our stickers.

What's the difference between Satin, Glossy, and Matte finishes?

coming soon

Can you cut out areas inside my stickers?

Holographic Stickers

Do you laminate your holographic stickers?

Yes we do! We didn't used to, but after a ton of trial and error with different products and manufacturing processes, we are very proud to now offer a glossy UV laminate on all of our holographic stickers!!

Can some parts not have the holographic effect?
What the difference between holographic and hologram?

Holographic material is a type of specialty foil used for printing and manufacturing of textiles. Whereas a hologram is a three-dimensional image formed by the beams of light, and unfortunately still sci-fi fantasy from movies like Star Wars.

What if I want my sticker to look like gold?
How small can my text be on holographic stickers?

Glow in the Dark

I just opened my order, and my glow in the dark stickers aren't glowing! What gives?

Crema, dark chicory barista ut siphon, bar a cup as bar brewed. Arabica turkish cinnamon, latte medium a milk variety grinder doppio whipped. Strong white mug acerbic chicory skinny robusta.

How long does the glow on glow in the dark stickers last?

The glow will typically last about 15 minutes from each charge, and begin losing its charge after about 3 minutes. By the 45-60 minute mark, the glow will be very faint.

Proofing and Status Updates

Proofing your stickers

What if I don't like the way my sticker looks on the proof?

No worries, there is a comment section where you can let us know what you want to change. Once the changes are made, we'll resend you the proof for your approval. You can repeat this process as many times as you like until you're happy!

Can I cancel my order after seeing my proof?

Not a problem! If your sticker just isn't turning out the way you want it after seeing the proof, we'll be more than happy to issue a full refund.

Why can't I see a proof when I'm placing my order?

That technology does not currently exist...yet. It's sort of possible with basic shapes like circles and squares, but since the majority of stickers that we print are die-cut, need backgrounds removed, colors changed, text removed/added. This all needs to be set up by a human graphic designer in our design software.

Trust me, you want a real person setting up your stickers rather than an automated system for something so custom.

ARTWORK PREP

What type of files do you accept?

We prefer to receive AI, EPS, PDF or PSD file types. Though we will also accept JPG, TIFF, PNG and SVG file types. 

We do not accept BMP, GIF, DOC, XLS, PPT, RAR, ZIP or LOL file types. 

Should my file be CMYK or RGB?

We accept both, but we prefer RGB. If you send us a CMYK file, please let us know in the order notes section when ordering.

What resolution should my files be?

Please provide files at a high resolution, 300dpi or above. 

If your image is supplied at a low resolution it may not look as you intend it to when printed. 

Why do my blues look purple after printing?

Blue tones need to have at least 30% difference between Cyan and Magenta to not print purple. The higher the Magenta level the more purple your blue will become when printing. 

For example: C 100% | M 70% | Y 0% | K 0% will not look Purple

How do I outline my text?

Coming Soon

How do I export my PDF correctly?

Coming Soon

What color profile do you use?

We use the 'Adobe RGB (1998)' colorspace. To ensure the colors do not shift drastically during our backend process, please create your file with the 'Adobe RGB (1998)' profile.

Can I send you my own cutline?

Before you Order

ORDERING

Can I see a proof before ordering?

Your proof will only be produced and available after your order is placed.

How do I make changes to my order?

Contact us immediately! Either call us at (210) 908-9824 or email Info@RockinMonkey.com.

While we will do our best to stop your order before it goes into production, we cannot guarantee that we will be able to halt the job if it has already begun being printed.

Can I get a custom quote?

If you would like a quantity or size not listed, please contact us directly at (210) 908-9824 or email Info@RockinMonkey.com for custom orders.

How do I reorder?

Place an order like normal for the sticker type, quantity, and size that you are reordering, and in the notes section please let us know the previous order number your want us to reference for this reorder. 

If you do not know the previous order number or have any concerns about how to place your reorder, please contact us at (210) 908-9824 or email Info@RockinMonkey.com.

Can I make changes to my reorder?

Of course, just let us know what changes you would like made in the notes when placing your order.

How do I cancel my order?

Contact us immediately! Either call us at (210) 908-9824 or email Info@RockinMonkey.com. 

Orders can only be canceled before they enter production.

Can I change the quantity of my order?

Contact us immediately! Either call us at (210) 908-9824 or email Info@RockinMonkey.com. 

Orders cannot be altered once they enter production. If your order is already in production, we can place an additional order for the increase in quantity, but that will be handled as a separate order and might not be ready or shipped with the original order.

Do you offer rush printing services?

Rush orders are handled on a case by case basis and will depend on the size of your order and current production capacity.

How long will my order take?

Typically the entire process (not including shipping) should not extend beyond 9 business days. 

Your should receive a proof within 2 business days of placing your order. Once you approve your proof, your order goes into production, and will be ready to pick up or ship out within 5-7 business days.

Shipping then adds 2-3 days depending on USPS.

How much does shipping cost?

We charge a flat rate of $3.95 for all orders under $50. All order over $50 will be eligible for free shipping.

Payment

Do you accept PayPal?

Yes we do! Just click on the PayPal button at checkout.

Wholesale

What do I need to do to get a wholesale account?

Coming Soon

When I login, I don't see wholesale pricing.

Make sure you are using the link to the 'Wholesale Portal' located in the footer of our website. You can also get to it using the following link: Wholesale.RockinMonkey.com

Satisfaction

Can I return my stickers if I don't like them?

Because our products are custom printed for you, we do not accept returns. However, if there was an issue on our end (i.e- wrong size, colors, defects, etc), we will of course replace your stickers free of charge.

If you have concerns about how your stickers ended up, please contact us at (210) 908-9824 or email Info@RockinMonkey.com.

Click here to read more about our Satisfaction Guarantee!

What if I receive the wrong size?

Contact us at (210) 908-9824 or email Info@RockinMonkey.com.

What if I receive the wrong quantity?

Contact us at (210) 908-9824 or email Info@RockinMonkey.com.

Ordering

Can I see a proof before ordering?

Your proof will only be produced and available after your order is placed.

How do I make changes to my order?

Contact us immediately! Either call us at (210) 908-9824 or email Info@RockinMonkey.com.

While we will do our best to stop your order before it goes into production, we cannot guarantee that we will be able to halt the job if it has already begun being printed.

Can I get a custom quote?

If you would like a quantity or size not listed, please contact us directly at (210) 908-9824 or email Info@RockinMonkey.com for custom orders.

How do I reorder?

Place an order like normal for the sticker type, quantity, and size that you are reordering, and in the notes section please let us know the previous order number your want us to reference for this reorder. 

If you do not know the previous order number or have any concerns about how to place your reorder, please contact us at (210) 908-9824 or email Info@RockinMonkey.com.

Can I make changes to my reorder?

Of course, just let us know what changes you would like made in the notes when placing your order. 

How do I cancel my order?

Contact us immediately! Either call us at (210) 908-9824 or email Info@RockinMonkey.com. 

Orders can only be canceled before they enter production.

Can I change the quantity of my order?

Contact us immediately! Either call us at (210) 908-9824 or email Info@RockinMonkey.com. 

Orders cannot be altered once they enter production. If your order is already in production, we can place an additional order for the increase in quantity, but that will be handled as a separate order and might not be ready or shipped with the original order. 

Do you offer rush printing services?

Rush orders are handled on a case by case basis and will depend on the size of your order and current production capacity. 

An additional fee will be charged for all rush orders.

How long will my order take?

Typically the entire process (not including shipping) should not extend beyond 9 business days. 

Your should receive a proof within 2 business days of placing your order. Once you approve your proof, your order goes into production, and will be ready to pick up or ship out within 5-7 business days.

Shipping then adds 2-3 days depending on USPS.

How much does shipping cost?

We charge a flat rate of $3.95 for all orders under $50. All order over $50 will be eligible for free shipping. 

Other 'Questions' we've been asked

I want my stickers the size of my palm. What size do I need to order?

Coming Soon

Can these be used as pasties?

Coming Soon

Will you print anything, like...anything?

Coming Soon

Ay is yor sample box free or wat[?]

We have sample packs available here. They are $3 (after shipping), and show all of the types of stickers we currently offer.

Yo you make custom stickers?

Yes. Yes we do. In fact, that's all we do!

Are your stickers tested on animals?

Um...no. Our stickers are not intended to be used on or in your body, so there would be no reason to test our stickers on animals. Unless you count the owner's kids, then yes. We've stuck stickers on their kids.

Are your stickers vegan and cruelty free?

WTF...sure, why not? I didn't think this was something I'd ever think about, but since we've been asked, let's go ahead an answer it. I would say our stickers are vegan the same way a TV or a lightbulb would be vegan. Our vinyls and laminates are made from PVC, and our inks are made from ether extracted taken from refined mineral oils.